Terms of Use

Terms of Use — Klin Wheels (South Africa)

Effective date: 06 June 2026

1. Acceptance

By creating an account or using the Klin Wheels apps and site, you agree to these Terms, our Privacy Policy, and any service-specific policies.

2. Services

We facilitate booking car care services (mobile or at wash) provided by verified agents and partner car washes. Availability, pricing, and service scope may vary by location.

3. Accounts

You must provide accurate information and maintain account security. You are responsible for activity under your account. We may require a valid phone number for booking and support communications.

4. Booking, Payment, and Wallet

Bookings may require pre-authorization or full payment via third-party gateways. The wallet feature is for in-app payments, refunds, and promotions. Taxes and fees may apply.

5. Cancellations and Refunds

Policies depend on service timing and agent travel. Late cancellations or no-shows may incur fees. Refunds are processed back to the original method or wallet per policy.

6. Customer Responsibilities

Ensure safe access to your location, accurate address details, availability during the slot, and that the vehicle can be serviced.

7. Provider and Agent Conduct

Providers must follow quality and safety standards. We may suspend or remove providers for breach, poor performance, or policy violations.

8. Liability

To the extent permitted by South African law, Klin Wheels is not liable for indirect, incidental, or consequential damages, loss of profits, or service interruptions. Our total liability for any claim is limited to the amount paid for the applicable booking. Nothing in these Terms limits rights that cannot be excluded under law.

9. POPIA and Privacy

Personal information is processed per our Privacy Policy and POPIA. You consent to necessary processing for bookings, payments, and support.

10. Intellectual Property

All app/site content, logos, and materials are protected. You may not copy, reverse engineer, or misuse the platform.

11. Prohibited Use

Do not use the platform for unlawful activity, to harass others, or to circumvent security or payment systems.

12. Support Hours

System support is available daily between 08:00 and 17:00 (SAST). We aim to respond promptly within these hours.

13. Changes

We may update features, pricing, or policies. Continued use after changes constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of South Africa. Disputes will be resolved in the competent courts of South Africa unless agreed otherwise.

15. Contact