Referral Programme

Klin Wheels runs two referral programmes: customers referring new customers, and car wash providers referring new customers. These conditions apply to both, in addition to the rest of these Terms of Use.

1. The programmes

1. Each programme can be switched on or off separately. Klin Wheels may pause, change or end either programme, including the reward amounts, the minimum booking amount, the monthly limit and the holding period, at any time and without notice.
2. The reward amounts and limits that apply are the ones shown in the app at the time the reward is paid.

2. How a referral is linked

1. A new customer is linked to a referrer when they sign up through the referrer's referral link, enter the referral code in the app before their first booking, or register with the email address they submitted on the referral page. An email submitted on the referral page is valid for 30 days.
2. Only new customers can be referred. An existing customer cannot be linked to a referrer.
3. A customer can have only one referrer. Once linked, the referrer cannot be changed or removed.
4. Referral codes cannot be used while the programme they belong to is paused.

3. Qualifying booking

1. Rewards are earned when the referred customer completes their first qualifying booking. A qualifying booking is one that:
   • is completed;
   • is Pre-Paid, meaning paid in advance from the customer's Klin Wheels wallet. Pay After Service and cash bookings do not qualify;
   • is worth at least the minimum amount shown in the app, after any coupon or discount; and
   • is with a provider whose booking earns Klin Wheels a commission. Bookings with providers on a commission-free promotion do not qualify.
2. If a booking does not qualify, the reward remains pending and can be earned on a later qualifying booking.
3. Each referred customer can trigger a reward only once.

4. Rewards

1. The referred customer receives wallet credit, which can be used for bookings straight away.
2. A customer who refers receives wallet credit, which can be used for bookings straight away and withdrawn only after the holding period shown in the app.
3. A provider who refers receives credit in their provider wallet, which is paid out through the normal provider payout process. All payouts are subject to review.
4. Each referrer can earn a limited number of rewards per calendar month. Above that limit the referrer is not rewarded, but the referred customer still receives their reward.
5. Rewards are not transferable and cannot be exchanged for anything other than as described here.

5. When a programme is paused

1. While a programme is paused, its referral codes are not accepted and no rewards are paid for referrals made under it, including the referred customer's reward.
2. If the programme is switched back on, a referral that has not yet been rewarded may still be rewarded on a later qualifying booking. Credit already paid is not affected.

6. Fair use

1. The following are not allowed: referring yourself or your own provider account; creating duplicate or fake accounts; using accounts you control to refer yourself; re-registering a deleted account to qualify again; arranging bookings between customers and providers to earn rewards; and any other manipulation of bookings or the programme.
2. If Klin Wheels reasonably believes an account is involved in any of the above, it may withhold, reverse or cancel rewards, reject withdrawal or payout requests, and suspend or close the accounts involved.
3. Klin Wheels' decision on whether a referral or booking qualifies is final.

7. Taxes

1. You are responsible for any tax that applies to rewards you receive.